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We encourage you to take a moment to read the privacy policy for the Gift City UK website, which explains what we do with your personal information. Personal information is information which can be used to identify you, for example, your name and address or your email address.

Placing and Receiving an Order

When you buy something from us, whether this is via our website or by telephone via our customer service team, we need to collect and process your name, email address, billing and delivery address and phone number to process and deliver your order, send your order confirmation receipt and notification of despatch.

If you choose to personalise the order for a third party (such as a friend) and/or deliver it to that third party we will collect and process their name and address (and photograph for personalised photograph gifts), again to process and deliver your order.

If you are unable for any reason to provide us with the personal information we need to process and deliver your order, then we will not be able to complete your order.

Your credit card details are not held by us, but will be held on the Secure Trading secure server. Information about how we manage our third party suppliers is set out in the section headed “Sharing your personal information.”

Following your Order

We provide an online tracking service so that you can follow the progress of your order and to ensure we can efficiently process orders by minimising order queries. To provide this service we use and store your order details.

Visiting our website

When you visit our website, we place cookies on your device (e.g. computer hard drive, mobile phone). We do this to ensure you can make your purchase and so that we can improve our website’s performance.

Our cookie policy has more detail here.


Order Queries

We have a dedicated customer service team available to help you with any order queries you may have. As set out above, you can use this service to place an order by telephone. When you use this service to answer a query, we collect your name and contact details. We already have your order details from your order placement which we keep – see section headed “How long so we keep your personal information for”. This enables us to deal efficiently with your query.

General Queries

If you have any other queries relating to our website or the products we offer please contact us using the Contact Us details on our website.

Your Shopping Basket

When you have placed items in your basket, but not quite completed your order, we collect your basket contents using cookies. This means that when you return to your order your basket contents, including any personalisation, are still there. This avoids the need for you to search for your items again and means we are offering a positive website user experience.

Sharing your personal information

To complete your order request, including dealing with any queries, we share your personal information with our product suppliers, postal delivery companies, our secure payment processing service supplier, our order management software suppliers and our enquiry service support company.

Our website is managed and hosted by a third party. As a result, there will be times when your personal information is shared with them.

Where we share your information with other companies, we only do so where those companies have appropriate technical and organisational measures to ensure the security of your information and any processing they undertake is only carried out on the basis of our instructions.

What are your choices?

The law entitles you:

  • to receive a copy of any of your personal information which we have collected;
  • to request that we correct or complete personal information we have collected;
  • to request that we delete or stop using or storing any of your personal information when we no longer need it;
  • to object to the processing of your personal information where we are processing it other than to process and deliver your order or deal with a question you may have; and
  • in some circumstances, have your personal information transferred to another organisation.

If you would like to exercise any of these choices, please get in touch using the Contact Us information below. Where we have shared your personal information with other companies, we will let them know if you exercise any of these choices.

If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner who can be contacted at or by telephone on 0303 123 1113.

How long do we keep your personal information for?

We keep your personal information so that we can do all of the things we have listed above. We also keep order information, which can include your personal information, for our own internal financial reporting purposes as required by law. After that time we permanently delete your personal information.

Third party personal information

At your request, all our gifts can be delivered directly to your chosen recipient. Just make sure you provide this information when you place your order and that you have the consent of the recipient (or where it is a child, the person with parental responsibility for that child) before you share any of their personal information with us.

Contact Us  

Any questions or concerns about our use of your personal information are managed on our behalf by our trusted third party supplier. You can get in touch with them by email at or by post at:

Data Protection Compliance

Signature Gifts Limited

Signature House

23 Vaughan Road




© 2014 Signature Gifts. All Rights Reserved.